Abir Frikha

I am a Service Delivery and IT Operations professional with a unique dual background in enterprise systems governance and startup ecosystem leadership. Currently serving as a Service Delivery Manager at Comarch, I manage SLA-driven enterprise services, focusing on digital transformation, service maturity, and operational excellence within the e-invoicing and financial automation sector.

Prior to my transition into enterprise IT, I spent over four years at the heart of the African and European startup scenes. My experience ranges from scaling growth-stage startups like JIVR (e-mobility) and YUZU (customer relations) to leading high-impact programs such as the Afric-Up International Summit and the Factory 319 Startup Studio.

My expertise lies at the intersection of technical execution and business strategy. I help founders navigate the “growth chasm” by applying enterprise-grade discipline—such as process documentation, KPI governance, and risk management—to the agile startup environment. Having worked extensively with Healthtech and E-health startups across Tunisia and Poland, I bring a global perspective on how to scale innovation in highly regulated and compliance-sensitive markets.

Focus areas: * Operational Readiness: Implementing SLAs, KPIs, and service documentation.

Market Expansion: Navigating the transition from early-stage to growth-stage.

Stakeholder Management: Bridging communication between technical teams and business leadership.

Digital Transformation: Leveraging ITIL-aligned practices to build scalable service mod

I mentor because I believe that the success of an innovation ecosystem depends on the effective transfer of knowledge between established industries and emerging ventures.

With my current focus on Service Delivery and IT Operations at an enterprise level, I have seen firsthand how “technical debt” and “process gaps” can hinder a startup’s ability to scale or go public. I want to guide entrepreneurs through the complexities of internationalization and investment readiness by helping them build robust, professional operational structures from the ground up.

My motivation is three-fold:

To empower African-European synergy: Having co-founded social organizations in Tunisia and now working in the Polish tech sector, I am uniquely positioned to help AEIPs founders navigate cross-continental challenges.

To professionalize startup operations: I want to help founders move beyond “survival mode” by introducing concepts of service governance and long-term scalability.

Mutual Growth: I am a lifelong learner. Engaging with early-stage founders keeps me connected to the cutting edge of innovation, which in turn informs my work in digital transformation.